Infrastructural Outsourcing Services

Services

Business Challenges: The demand for outsourcing is surging as businesses respond to the unprecedented market conditions and the imperative to change both quickly and dramatically. Outsourcing is a valuable strategy in a market where there is stress, disruption, merger and acquisition activity, and other drivers for rapid change. Many clients are looking beyond immediate and sustained cost savings to solutions to improve cash flow and drive topline growth.

Offering Overview
Infrastructure Outsourcing Services provide ongoing management of a client’s IT infrastructure capabilities or functions. We provide either discrete skills (Capacity Services) or fully-managed services (Managed Services) in which we take full responsibility to manage the end-to-end function of one or more of our IO services. Clients benefit from a measurably more cost-effective, secure, and responsive infrastructure that scales and adapts to their business needs.
Core Services
•Infrastructure capacity services • Service desk outsourcing • CRM • Data center outsourcing	• Network outsourcing • Security outsourcing & operations • Call Routing Protocol • IVR
Benefits
Clients have access to high-quality, reliable, and knowledgeable resources, enabling them to bolster their capabilities or access sought-after skills at the point of need, move fixed costs to variable costs, and improve their ability to support new technologies. We help reduce clients’ salary costs by up to 40 percent. Industrialized delivery improves compliance and business process audit ability, frees management time to focus on more strategic efforts, and reduces non-labor IT spend, helping clients typically achieve 35 percent savings in labor and 10 percent savings in non-labor cost. Transformational infrastructure outsourcing can also optimize the infrastructure to achieve even greater savings and predictability while also improving business performance and agility.

Commercial Business Outsourcing

Contact Center – Scope of Services Overview
<Client> Scope	HedgeWareScope
Maintenance and support of service-now case management system Tier 3 support for complex service requests Systems support and integration Electronic document management	Customer Support for all incoming questions and issues Tier 1 support for US in English and Spanish Standard support provided 8am-8pm Mon-Fri ET Peak hours of 8am-11pm Mon-Sat ET, provided for 5 weeks per year
Approach
Leverage seasoned HR customer service team in our database Alternative solution options available, utilizing our 24 hours services Roll out services in single phase to support all employee groups
Enabling Technologies
<Client> Intranet/HR Portal with integration to HR applications <Client> Service Now case management tool for call logging, knowledge capture, and workflow routing Our communication tools

0706-636-6375

9:00am - 6:00pm

info@hedgewareng.com

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Infrastructural Outsourcing Services

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