Services

Infrastructural Management Service

 

“A rising tide doesn’t raise people who don’t have a boat. We have to build the boat for them. We have to give them the basic infrastructure to rise with the Tide” -Rahul Gandhi

  Our portfolio of services covers all aspects of infrastructure to provide true end-to-end solutions focused on your business outcomes. The result is improved service quality, productivity and satisfactory end-user satisfaction.

Customer Service

Hedgeware helps you manage and enhance your customer’s experience with effectively tailored call centers that allow you to transform the way you influence customer loyalty, retention, and satisfaction, while at the same time ensuring cost competence. Our call center covers the following integration processes:-

• Standard call receipt
• CRM
• ACD
• CTI
• IVR
• Call Routing Protocol

All these processes are required at the integration stage to make a complete call center  

Business Enabling Unit

Hedgeware delivers business value by “minimizing the cost of investment on non-core areas” Our business enables services to combine deep industry knowledge, operational excellence, a partnership approach to client engagement, and comprehensive service offerings.  We help our clients leverage outsourcing services to improve their business performance so that they can compete more effectively in the marketplace

Human Resource Service

Are you looking at every possible avenue to reduce costs and increase efficiency?   Hedgeware supports organizations in meeting their HR objectives by ‘minimizing the cost of investment on non-core areas’ through comprehensive service offerings for HR functions. Our solutions enable clients to outperform challenges like:

• Manage the high cost of HR operations
• Recruitment
• Human Resource Management Software
• Adhere to quality parameters
• Handle routine HR activities which require a high amount of manual intervention
• Manage disparate legacy HR systems